Estate Management Services

Once you have purchased your dream home in Hawaii, Trinity Properties Estate Management Team will ensure that your investment is protected for years to come. We will devise and implement an effective maintenance plan using the best practices and service providers in the business. You will receive professional and timely property and financial reports and through continual communication you will have peace of mind knowing your property is in good hands.

Capitalize the financial return on your investment by placing it in the Trinity rental program. You benefit from our 23-plus years experience of local, mainland and international marketing and networking as well as extensive internet presence to find qualified tenants at optimal rents. We keep the calendars, write contracts and do the housekeeping so you do not have to. Trinity is your "one stop solution" and trusted partner.

• Competitive rental market analysis
• Creative advertising and marketing of property
• Thorough tenant screening and verification of credit and employment
• Property showings to prospective tenants
• Detailed check-in inspections
• Negotiating and executing lease terms
• Collection of deposits and monthly rents
• Payments of bills, G.E. taxes etc.
• Easy to read computerized monthly statements and year end accounting
• Provide and supervise maintenance and repairs
• Enforcement of lease terms and house rules
• Negotiating lease terms for renewals & lease renewal inspections
• Direct deposits
• Homeowners enjoy a fully executed management update report on a regular basis to include digital evidence of all maintenance issues and concerns which may arise.

• Emergencies: Response to emergencies in a timely manner. For the Kailua area we have two people on our team who live less that 5 minutes away from any of our properties. We have an approved list of vendors who, because of our relationship with them, will respond to our requests on a priority basis. 
• A classic example of an emergency: A case in point was both toilets of a property in a two bathroom home backed up into the shower. We received the call on a Saturday night from our guests at about 7 pm. We managed to bring in a plumber at 9pm. We sent one of our team to the property to ensure it was taken care of. This was Saturday night of a holiday weekend. That plumber did not have a snake long enough to deal with the problem so we had to call another plumber the next morning. The guests would not be able to use any of the bathrooms that night.  If the problem affects the habitability of the house, we may have to arrange for hotel services or a substitute home for the guests. The plumber snaked the drain and fixed the problem by about noon the next day. The problem was caused by tampons being flushed. Our policy states that if inappropriate materials are flushed causing the problem, guests would be charged.  Therefore we charged the guests. After the plumber left we arranged to have the bathrooms cleaned at the guest’s request. As the manager he will also have to discuss with the guest their responsibility in creating the problem and possible remedies. The manager acts as intermediary, ombudsman, negotiator and problem solver. 

• Coordination of cleaning, damage assessment:  The manager of the property checks the guests into the home, instructs them on the operation of the home including all electronics, special features, schedules of pool and yard service, trash pick up, house rules, etc. The manager arranges the pre clean and departure cleaning.  He also checks the guest out, collects keys and remotes and does a detailed walk through and subsequent damage assessment after the guest departure.  If damages occur or there are missing items, he will obtain estimates to repair or replace the broken/missing items.  This must be done in a timely manner so that the guest security deposit (less any amounts withheld for repairs or replacement) can be sent in the 14 day period following check out to comply with the law.  He will also be responsible for taking photos of the damaged items to substantiate the claim and get written estimates when repairs are needed.  He will keep the homeowner informed by phone, email and photo documentation of the entire transaction.  
• Bookkeeping, security deposit returns, bill paying:  The manager will generate a financial summary for the owner that includes normal bill paying, set up General Excise and Transient Accommodations tax licenses, file and pay the taxes monthly or quarterly and annually.  He will also collect the security deposit, rent, cleaning fee, processing fees and send out receipts and notifications.  He will keep the calendar for the property and schedule all ongoing maintenance
• Management: In addition to setting up and executing a regular maintenance plan including hiring and firing pool and yard service, the manager arranges for weekly window cleaning, etc.  The manager creates an operational manual for the home and updates it as changes are made. He also schedules pest and termite prevention.  
• Inventory management:  The manager checks on the inventory and makes repairs, replacements as needed.  This includes reupholstering when needed, furniture refinishing, periodic replacement of sheets and towels, procurement of consumable paper products, soaps - bath and hand soaps for the guest, laundry supplies and cleaning products, etc. for each guest,  gas for bbq.
• Guest complaints/neighbor complaints:   The manager handles guest complaints included but not limited to the following: pest issues (ants, roaches, rodents, mosquitoes, termites, etc). Security Alarm malfunctions, burglary response, lock out service, ac malfunction, etc. He also handles complaints from neighbors about noise from guests, etc.